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Privacy Policy

1. Privacy and Personal Data Protection​

Urban Motion, Soluções Informáticas Lda (from now on Urban Motion) recognizes the highly importance of privacy and personal data protection of the owners’ data protection, such as the website users, those who benefit from their services, job candidates and suppliers as well as contact persons of customers and suppliers, who are natural persons, compromising with the current legislation, namely the Parliament Regulation(EU) 2016/679 and of the Council of 27th April 2016 (“RGPD”) and the Law 58/2019, of 8th August.

At the Urban Motion website, www.urbanmotion.pt, you may find links which do not belong to our company and about which we have no  control.

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The availability of such links is made in good faith, therefore Urban Motion cannot either take any responsibility for the gathering and treatment of people’s data in those websites, or take any responsibility for the accuracy, credibility and functionality of websites belonging to third parties. This way, the availability of links to other sites, foreign to Urban Motion, does not imply any responsibility from the company in relation to those links and consequently the Privacy Policy does not apply to those sites. We recommend our site users to read attentively the Privacy Policy of such third parties before submitting any personal data in those websites. Urban Motion also recommends that all holders of personal data adopt additional security measures, including the good maintenance of equipment and updated, well configured programs as well as the use of protection from malware. It is also advised the use of firewall and users should not surf websites for which they do not have a guarantee of authenticity.

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It is advisable the careful reading of the current Privacy Policy, the Cookies Policy as well as all the applicable contractual documents. The current Privacy Policy may be, at any time, altered or revised, being all the relevant modifications or revisions properly divulged and communicated, namely through the Urban Motion website.


 

2. What is Personal Data?

Personal data is the information, of any nature, and independently of the corresponding format, including sound and image, related to a natural person identified or identifiable (from now on “Personal Data”).  It is considered identifiable any person who can be directly or indirectly identified, namely by an identification number or by one or more specific elements of their physical, physiological, psychic, economic, cultural or social identity. Examples of this data are the name, address, phone number, email, etc.

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3. Responsible for Personal Data Processing

The responsible for your personal data processing is the society:

Company: Urban Motion, It Solutions, Lda.

VATIN: 516294890

Headquarters: Rua de Godelo, nº10, 4475-072 Maia

Phone Number: 966060489

Email address: geral@urbanmotion.pt

Website: www.urbanmotion.pt

You may use the above contacts to ask for additional information about the way Urban Motian deals with your personal data, to clarify any doubts relevant to the current Privacy Policy and also to file any complaints or to give suggestions regarding the Privacy Policy..
 

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4. Kind Personal Data

Urban Motion collects several kinds of personal data depending on different objectives, specifically:

Customer and suppliers Data: we will process the necessary data for the preparation, the concluding, fulfilment of a contract, and the execution of any contract concluded between the customer/supplier and Urban Motion, as well as to answer any queries or subsequent complaints relative to the contract. This data is necessary for the contract concluding and execution, therefore the contract cannot be executed or concluded if we not have access to the data. Usually, we need your contact data (such as phone number, email address, address and postal code, bank data) to ensure that the contractual relation will have no problems.

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We also have information related to your online traffic, which we use to ensure that the marketing communications we send to you are relevant and appropriate, according to your consent.

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Data of our service users: We collect the data transmitted by the Client or by the user himself with a certain goal, such as asking for assistance or when establishing contact. This data may comprise one or more kinds referred to above in the section “Customer and Suppliers Data”.

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Data of website users: We collect the necessary data to ensure a good experience when using the website and to allow you to benefit from all the potentialities and possibilities it offers, as well as to manage the services we offer. It includes information about the way you use our website, the time and date of your access, your kind of navigator, your IP address, your location, thelanguage of the browser and other information (better described in the Cookies Policy), which you may consult here (hyperlink). If you contact us through the website, using, for example, the contact form, we will collect any information you give us, such as your name and contact data.

Data of job candidates: Depending on the relevant circumstances and the laws and requirements applicable, we may collect the totality or part of the information as follows: Identification data, such as name, contact data (phone and email); Data relating to professional situation and activity, education, and employment history; Other information the candidate may opt to share with us, namely through the CV or during interviews.


 

5. Personal Data Processing Goals

Your personal data may be treated with the following goals:

  • Creation and management of the client/supplier account: Urban Motion will use the given personal data to create the account supplier/client of the entity Urban Motion will be acting on behalf, to identify him/her, to contact him/her and, in general, to manage the supplier’s/client’s account;

  • Supplying products or services: Urban Motion will use your personal data to prepare, to carry out and perform any contract closed between you and the entity on your behalf and urban Motion;

    • Development of products and services: Urban Motion will use your personal data for the development of your products and services, being mainly used aggregated data and statistic for that purpose;

    • Communication: Urban Motion may use your personal data to communicate with you, namely, to send you new information related to our products and services or to provide you with assistance, as well as to monitor the quality of our service;

    • Marketing: Urban Motion may use your personal data for direct marketing, such as to send you our campaigns, promotions, new products, services and the Newsletter (if you authorize its subscription) which we will do by sending email messages and/or SMS;

    • Improvement of the service available: personal data may be used for the effect of analysis, market surveys, questionnaires, quality, satisfaction surveys and improvement of our interaction;

    • Hiring: to fulfill the vacancies we may develop hiring activities. There follows a list merely as an example of the ways we may use and process your data for this goal:

    • Storing your data in our database and update them whenever necessary, in order to be able to contact you in the context of the hiring process;

    • Evaluate data having as reference the vacancies we believe fulfill your profile;

    • Allow you to send your CV, apply online and job offers or even subscribe alert emission about job offers we think may be of your interest;

    • To meet our obligations related to signed contracts, including possible contracts with a third party related to the recruitment;

    • To check the data given, using third party resources (such as psychometric evaluation or competence tests) or to ask for information (such as references, being it appropriated according to the current legislation and if you have provided the data of the refence contacts, having obtained previously their authorization for the transmission of their personal data and also that they authorize us to contact them); 

    • To fulfill the legal duties. Urban Motion does not take automated decisions, based on drafted profiles through processed data. The legal basis for data processing is the following: Supplier/Client account, supplying of products or services and technical communications, namely those related to assistance and the monitoring of the quality of the service: execution of a contract or pre-contractual steps.

  • Marketing and other forms of communication not included previously and hiring: Consent, except when the legislation will allow the processing of data independently of consent.

  • Development of products and services and improvement of the service: the pursuit of Urban Motion’s legitimate interests in developing and adapting their customer service taking into consideration their needs and preferences.

  • Fulfillment of legal obligations, namely, tax obligations or the prevention of money laundering.

When the processing of personal data has as a legal basis the consent of the data holder, the holder may, at any moment, remove the data freely, through the contacts in point 3 of the current policy. The removal of the consent does not compromise the legality of the data processing done beforehand. There is personal data processing which is indispensable for the purpose for which they are intended (for example, name, tax identification number, banking data, the client’s contacts, amongst others, are indispensable for the execution of the service provision contract), thus being mandatory data. The data holders are previously informed of this same need of Urban Motion. If the data considered indispensable is not provided by the data holders or if they are insufficient, incorrect or outdated, Urban Motion will not be able to accomplish the intended purpose (in the previous example, Urban Motion couldn’t provide the subscribed services), and in such a case, the data holders would assume total and exclusive responsibility due to the insufficient or incorrect data provided.


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6. Liability for Data Communicated to Thrid Parties

Urban Motion may, in the exercise of its activity and within the scope of the Services it provides, subcontract third parties for the pursuit of the aforementioned purposes and for the development and management of its IT systems which may imply access by these entities to personal data. When this happens, Urban Motion takes the appropriate measures so that the entities that have access to the data offer the highest technical, organizational, and human guarantees at that level. Thus, the Third parties subcontracted by Urban Motion will be bound, under the legally established terms, as well as by virtue of an agreement signed with the first, to implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, dissemination, alteration, disclosure, unauthorized access and against any other form of unlawful treatment, as well as being bound by the duties of secrecy and confidentiality.

Outside these cases, Urban Motion will only transmit personal data to Third Parties, when it has a valid legal basis for such transmission, which may happen, namely when:

  • You are required to do so by virtue of a legal provision;

  • In the context of legal proceedings or investigation of suspicious activities;

  • The data holder requests it;

  • The processing of data by Urban Motion may involve the transfer of your personal data outside the European Union, including countries whose data protection laws are not as comprehensive as those of European Union countries. In such a case, Urban Motion will only transfer your data in compliance with the provisions of data protection legislation, namely when the means of transfer provide adequate guarantees in relation to your data, for example:

    • through a data transfer contract, which incorporates the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers and subcontractors in jurisdictions that lack protective laws adequate data; or

Transferring your data to a country for which the European Commission has issued an Adequacy Decision, which reflects the finding of an adequate level of protection for that country through its legislation.


 

7. Period of Retention of Personal Data

We will only keep your personal data for the time necessary to pursue the purpose for which we collect it. To determine the period for which we keep your data, we use the criteria defined below. In case several criteria apply simultaneously, we keep your personal data according to the criteria which implies the conservation of your personal data for a longer period of time:

a.   Supplier/client account and acquisition of products and services:  during the term of the commercial/contractual relationship and for 10 years after the end of the calendar year in which it terminated, always without impairing the fulfillment of Urban Motion's legal obligations and the statute of limitations/expiry of Urban Motion's contractual liability;

b.    Technical communications: for the needed period of time to solve your problem/question;

c.    In relation to the collected data with the objective of hiring/recruitment, during the maximum of one year after the closing of the hiring process until you withdraw your consent;

d.    Marketing: as long as the determining purpose of collection remains, until you cancel the subscription or ask us to delete it;

e.    The period provided for in the applicable legislation;

f. Until the specific purpose applicable to certain data ceases to exist.

We may also retain some of your personal data to the extent necessary to fulfill our legal obligations, as well as to administer or enforce our rights, including those of defense, namely by resorting to the judicial means, and whenever there is a pending judicial proceeding, the applicable period, without prejudice to the aforementioned, is six months after the final decision becomes final.

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8. Rights of Data Holders with Respect to Their Personal Data

In accordance with the provisions of the Personal Data Protection Legislation, the owner of personal data is guaranteed the exercise of the rights summarized below:

Right of Access: You can, at any time, ask us to confirm the information we have about you, as well as request additional information about the purposes of the processing, the period for which we keep your data, the existence of automated decisions, the recipients to whom the data is disclosed, among other information provided for in article 15 of the RGPD. We may ask you to verify your identity and more information about your order. If we grant you access to the information we hold about you, we will not charge you for that access unless your request is "manifestly unfounded or excessive". If you ask us for additional copies of this information, we may charge you a reasonable administrative cost, where legally permitted. Where legally permitted to us, we may refuse your order. If we refuse your request, you will always be informed of the reasons that led to this decision.

Right of opposition: this right allows you to object to the processing of your personal data, for reasons related to your particular situation when your personal data is processed for one of the following reasons: (i) our legitimate interests; (ii) to send you direct marketing materials, including profiling; and (iii) scientific, historical, research or statistical purposes. In case you exercise the right to object, we will end the processing of the data whose processing you objected to, unless we can demonstrate that we have legitimate reasons for the processing that outweigh your interests; or if we are processing your data for the declaration, exercise or defense of a right.

Right to withdraw consent: If we have obtained your consent to process your personal data for certain activities (for example, for marketing purposes), you may withdraw this consent at any time and we will no longer carry out the specific activity that you previously consented to , unless we believe there is an alternative reason to justify our continued processing of your data for this purpose, in which case we will inform you.

Right to delete: In certain circumstances, you have the right to ask us to delete your personal data. This right, however, does not apply, and therefore we may continue to process your data legitimately, when this is necessary: ​​- to exercise the right to freedom of expression and information; - to fulfill legal obligations or to perform a task of public interest or exercise official authority; - for reasons of public health in the interest of the public; - for archival, research or statistical purposes; or - for the exercise or defense of a right.

Right to limit processing: In certain circumstances, you have the right to demand that we restrict our processing of your personal data. This means that we will only be able to continue to store your data and we will not be able to carry out further processing activities with it until: (i) one of the circumstances listed below is resolved; (ii) we have obtained your consent to continue the treatment; or (iii) additional treatment is required for the declaration, exercise or defense of a right, protection of the rights of another person or reasons of important public interest of the EU or a Member State. You may exercise your right to limit the processing: - in case you dispute the accuracy of the personal data we process about you. In this case, our processing of your personal data will be restricted for the period during which the accuracy of the data is verified; - in case you object to the processing of your personal data for our legitimate interests. In this situation, you can ask for data to be restricted while we check our grounds for handling your personal data; - if the treatment we make of your data is unlawful, but you prefer to restrict the treatment we make of them instead of erasing them; and - if we no longer need to process your personal data, but we need the data for the declaration, exercise or defense of a right. If we have shared your personal data with third parties, they will be notified of the restricted processing, unless this is impossible or implies a disproportionate effort. We will, of course, notify you before lifting any restrictions on the processing of your personal data.

Right of rectification: You have the right to ask us to rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, they will be notified of the rectification, unless this is impossible or implies a disproportionate effort. Where appropriate, we will also disclose to you which third parties we disclose inaccurate or incomplete personal data to. In cases where we believe that it is reasonable for us not to comply with your request, we will explain the reasons for the decision. It is important that the personal information we hold about you is accurate and current. Please let us know if there are changes to your personal information during the period in which we retain your data.

Right to data portability: If you wish, you have the right to transfer your personal data among data controllers. To enable you to do this, we will provide you with your data in a password-protected, commonly used, automatic reading format so that you can transfer the data to another online platform. Alternatively, we may directly transfer the data for you. This right to data portability applies to: (i) personal data that we process automatically (i.e. without any human intervention); (ii) personal data provided by you; and (iii) personal data that we process based on your consent or to fulfill a contract.

Right to file a complaint with a supervisory authority: You also have the right to file a complaint with your local supervisory authority, which in Portugal is the National Data Protection Commission. You can contact it through the following email address: geral@cnpd.pt.

All rights listed above, with the exception of the last one, may be exercised through the contacts indicated in point 3 of this Privacy Policy.

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9. Procedural and Technical Security Measures

Urban Motion applies the necessary technical and organizational measures to ensure that, by default, only personal data necessary for each specific processing purpose will be processed, and these are periodically reviewed and updated. Urban Motion has also implemented the appropriate technical, physical, organizational and security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, disclosure, unauthorized access and against any other form of illicit processing.

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10. Personal Data Collected by the Client and Registered on Their Platforms

When, within the scope of the contracted services, Urban Motion carries out any of the operations that integrate the legal concept of “Processing of Personal Data” (as defined in the RGPD) in the name and on behalf of the Client, the Client will be the Responsible for the Processing and Urban Motion the Subcontractor, and each party shall comply with its obligations under the Data Protection Legislation in relation to any Personal Data that come into the recipient's possession, as well as in the Terms and Conditions of Services.

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